Frequently Asked Questions
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Contact
How can I contact you?
You can reach us via email at soporte@fithome.es.
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Product
Do the furniture pieces come assembled?
Yes, the furniture comes pre-assembled.
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Returns
How much time do I have to return a product?
Requirements:
- The product must be in perfect condition. If there has been any issue, it must be reported within the stipulated 48-hour notification period.
- Use the original packaging or one that properly protects the product.
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Shipping
How can I make sure the product will fit through the door or in the elevator of my home?
In each product page, you will find the packaging specifications: number of packages, dimensions and weight. This will allow you to check if there are any obstacles that could prevent the delivery.
Please note that Fithome is not responsible for packages that cannot fit through your home's access points, such as the door, elevator, or stairs, due to their size. We recommend reviewing the package dimensions carefully before completing your purchase to prevent any delivery issues. If you have any questions, feel free to contact us here.